• Click and Collect

    We offer a FREE Click & Collect service for all orders, from our collection point in store. Current opening times for Click & Collect are Monday - Friday, 9am - 2.30pm. If you are unable to collect during these times please telephone us for assistance on 01323 723977 or Contact Us and select Click & Collect as your subject and send us a message. Most orders will be available to collect on the same or next day. We will email you to confirm once your order is ready for collection and ask if you would like your order gift wrapped (complimentary service).

    Local Delivery Information

    We are currently offering FREE local delivery (within 5 miles) of our Eastbourne store for all orders over £50 (orders under £50 charged at £4.99). If you would like to use this service, please select 'Courier' when ordering and telephone us on 01323 723977, or Contact Us and select Website Order as your subject and send us a message. We will then arrange a mutually convenient delivery time and date.

    Postal Delivery Information

    We offer FREE postal delivery for all orders over £50 (orders under £50 charged at £4.99) using the Royal Mail's Signed For First Class delivery service, or their Special Delivery Guaranteed Next Day delivery service (depending on order value). Please note that although the delivery aim for both these services is the next working day after dispatch, there may be some disruption to service during the current pandemic. Most orders will be dispatched on the same or next day (Monday - Friday, excluding Bank Holidays), we will notify you once it has been sent. If you wish to check your order delivery status or require your order urgently then please telephone us on 01323 723977, or Contact Us and select Website Order as your subject and send us a message.

    Returns Policy for Orders Placed Online

    If you are not happy with your order for any reason, simply return your item to us within 14 days of receipt for a full refund (extended until 14th January 2021 for all orders placed before 25th December 2020). All items are to be returned in their original presentation box/packaging. We are unable to accept returns of any bespoke or altered items, or earrings (for hygiene reasons). We also cannot accept returns of items that have been worn or damaged.

    Please return your item with a copy of your invoice, and the reason for return to:
    Chatfields Jewellers
    8 Cornfield Road
    Eastbourne
    East Sussex
    BN20 7LW

    Please post using either the Royal Mail's Signed For First Class delivery service, or their Special Delivery Guaranteed Next Day delivery service (depending on order value). We do not currently offer a free returns service, postage is to be paid by the customer.

    Returns Policy for Items Purchased In-store

    For items purchased in person at our Eastbourne store, we will gladly exchange any goods (excluding pierced earrings) returned unworn and in their original presentation box/packaging within 30 days of purchase (extended until 14th January 2021 where applicable, for all orders placed before 25th December 2020). We are unable to accept returns of any bespoke or altered items. We also cannot accept returns of items that have been worn or damaged. Please be aware that we do not offer refunds for in-store purchases.

    Our policies do not affect your statutory rights.