At Chatfields Jewellers Ltd we collect a small amount of data from customers and people (referred to as 'Data Subjects' in this document) who have demonstrated a legitimate interest in our products and services and who have shown an intent to purchase or find out more information about what Chatfields Jewellers Ltd provides as a business.
Maintaining the security of your data is of paramount importance to us and we are committed to respecting your privacy rights.
We take your privacy seriously and will only use your information lawfully to keep you informed, process your order, manage your account and to provide the products and services you have requested from us. We don't ever share your personal data with third parties for financial gain or otherwise.
This notice provides you with information about:
For the purpose of the General Data Protection Regulation (EU Regulation 2016/679, when applicable, the “GDPR”), and the EU Data Protection Directive (Directive 95/46/EC), the data controller is the Privacy Administrator, Chatfields Jewellers Ltd, 8 Cornfield Road, Eastbourne, East Sussex, BN21 4PJ.
These data subjects are defined as:
Collecting the following data enables Chatfields Jewellers Ltd to administrate sales contracts with customers, in addition to keeping all ‘data subjects’ informed of the news and developments taking place at the company through targeted and relevant marketing communications.
Our communications are time-sensitive and we ensure that our product news & special offer mailshots are occasional (approximately once per quarter) and not over-whelming.
Although the precise details of the personal information collected will vary according to the specific purpose for which we are collecting the information, we may collect and process the following data about you:
We may collect and process the following data about you:
You have the right to opt in to receive our marketing communications, and you will have exercised this right by signing up to our newsletter, requesting information or entering into a business sales contract with Chatfields Jewellers Ltd.
For our customers: We do not hold bank and payment details anywhere on record. If payment details are taken, e.g. credit card payments, these are administrated using our secure card payment system immediately without the need for logging the details anywhere.
For our suppliers: In addition to the above information we hold bank and payment details. These are held securely with accounting and banking systems, with access strictly limited to relevant accounts payable staff only.
In order to fulfil our obligations when engaging in a business transaction, we require the above details, and by entering into a business contract with us, you have shown legitimate interest in receiving our communications. If at any point, you do not want to receive our communications, please get in touch using the details stated further down on this page.
We use information held about you in the following ways:
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
We store the above data for all 'data subjects' within our secure cloud-hosted server environment protected with antivirus and firewall software systems in the following databases:
Unless you ask us not to, we use the above data to send out monthly and quarterly news and product development updates to enable you as one of our valued stakeholders to be kept informed about the news, events, projects, partnerships and product developments that take place regularly at Chatfields Jewellers Ltd.
We are the sole owners of the information collected. Only Chatfields Jewellers Ltd staff have access to information that you voluntarily give us via email or other direct contact with you. We will not sell or rent this information to any third parties. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request.
The personal data that you provide to us in order to purchase services and other personal data generated for transactional agreements is processed as it is necessary for the performance of a contract with you.
All other personal data is processed for our legitimate interests (as set out below) and to comply with our legal obligations.
In general, we only rely on consent:
You have the right to withdraw your consent at any time.
Our legitimate interests
The normal legal basis for processing customer data, is that it is necessary for our legitimate interests including:
You can unsubscribe to any of Chatfields Jewellers Ltd’s email marketing mailshots at any time by either contacting the main point of contact (as shown below) or by clicking the opt out / unsubscribe button on the email marketing mailshots you receive. The unsubscribe button will usually be located at the header or footer of the mailshot.
All data subjects have the right to be erased from Chatfields Jewellers Ltd’s databases, unless minimum statutory data retention regulations state otherwise.
We will store your data for marketing purposes until you inform us that you no longer want us to be contacting you in this way.
Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by email.
If you have any questions about how we use your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
8 Cornfield Road
Eastbourne, BN21 4PJ
You have the right to make a complaint at any time to the local data protection supervisory authority which, for the UK, is the Information Commissioner's Office (ICO) found at www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.